FAQ


These FAQs are designed to provide a better understanding of Trust Guard’s products and services. Have a question that isn’t answered here? Contact us by chat, phone, or email.


Frequently Asked Questions


QUESTION: What are trust seals?

ANSWER: Trust seals are essentially stamps of approval provided by a third-party. Any company that provides: SSL Certificates, PCI Scanning, Privacy Policies, Business Identity verification, Rating and Reviews or Product Guarantees, all provide trust seals to qualified businesses. Trust seals are usually in the form of a small image that can be placed on a website to promote confidence and trust to visitors. Trust seals increase sales conversion and are often a vital tool in building relationships with potential customers.

Trust seals should follow these standards:

1. A trust seal should be easily identifiable and in most cases should help to alleviate customer concerns, such as Security, Privacy, Business Identity, etc...

2. The trust seal should include the name of the company that issued the seal and the website that is currently using the seal. This prevents seal theft and also lets the visitor know that this seal has been issued to the company in question by a trusted third-party.

3. You should see a date the trust seals. This shows that the seal and service are current and that the website is in good standing with the issuer of the seal.

4. In most cases, a trust seal can be clicked on to display a detailed certificate. In many cases, you can also check the authenticity of a trust seal by going to the issuing company's website and checking their database.

QUESTION: Can I keep my information private?

ANSWER: Yes! We allow both the business address and support phone to be set to private once we have verified them. You can request to set this information to private during the verification process or anytime after by simply selecting this option or contacting our support staff.

QUESTION: Can I use one seal for multiple websites?

ANSWER: No, here at Trust Guard, each seal and certificate contains important information regarding each website individually such as:

• Support Email
• Support Phone
• Business Address
• Seal Header
• Privacy Policy
• SSL Certificate Expiration
• PCI Scanning Status

Because our certificates are packed full of information specific to each website individually, we require that each site has its own set of seals.

However, once you have become a member, you can add any additional site at a discounted price using the "Members Discount" button in your member control panel.

QUESTION: Do you advertise on your Trust Seal Certificates?

ANSWER: Over the past few years, we have noticed a disturbing trend with other trust seal companies: their certificates seem to be focused primarily on advertisements but supply very little information about their client. This is something Trust Guard does not do.

QUESTION: Can you walk me through a typical verification process?

ANSWER: Sure, the following walk-through relates to our Multi-Seal package with Daily Scanning. Other packages may not include some of the verification steps. After you complete the purchase process, you will be asked to create a password. You will then be given access to your new verification control panel. Simply follow our step-by-step verification process which includes:

Support Email - You will enter your support email and our system will email a verification link that you will need to click on.

Support Phone - You will enter in your support phone and our automation service will call you instantly and give you instructions to follow. If the automated service fails to contact you, it will prompt support personnel to call you.

Business Address - Enter your business address in the fields provided (we also have a P.O. Box Option) and then we’ll give you three options to verify your address:

1. Fax in an invoice or bill with your business name and address. Our fax number is 877-848-2731.
2. Scan or e-mail a digital picture as an attachment to [email protected]
3. Receive a priority mailed letter through the US Postal Service. On average this option takes 2-5 business day in the US and 7-14 business days outside the US. (The letter will have a verification code for you to enter in your control panel when received.)
* We do not accept E-documents of PDF files.

Management Address and Phone - For our internal purposes, we need to verify a management address and secondary phone that we can use to get a hold of you. This information will not be displayed on your trust seal certificate.

Seal Header - Choose a domain-specific name for your seal header e.g. YourSite.com (this may be up to 20 characters long).

Privacy Policy Verification - As part of the verification process, we review your privacy policy to make sure that it contains important criteria in order to protect your customer's privacy. If you currently don't have a policy, or if your current policy is old or outdated, as a member of Trust Guard, you get full access to our Professional Privacy Policy Generator (a $97 value).

Security Verification - We will go through your shopping cart checkout process to make sure that your process is secure and that you have an SSL certificate that is enabled and up-to-date. The SSL will be monitored for expiration and validity.

PCI Scanning - PCI Scanning will begin once you have gone through the verification process and everything has been verified. If you would like to understand more about PCI Scanning, visit our PCI Scanning page.

QUESTION: Does Trust Guard provide services in other countries?

ANSWER: Trust Guard is available in most English speaking countries including the US, Canada, UK, New Zealand, Australia, etc. Also, if the country where you do business is not listed above, click here to get pre-qualified.

QUESTION: What are my payment choices?

ANSWER: We currently accept Visa, MasterCard, American Express, Discover, and Paypal. Your charges will show up as “Trust Guard” and/or “Global Marketing Strategies” (our parent company).

QUESTION: Is Trust Guard an SSL Provider?

ANSWER: No, Trust Guard is not an SSL provider. However, we do recommend the following providers found here.

QUESTION: Why does it seem like more vulnerabilities are being found now than were found before?

ANSWER: In order to remain ASV (Approved Scanning Vendor) compliant, the organization must go through an intense testing process that changes every year. The old scans adhered to the previous PCI DSS (Payment Card Industry Data Security Standard) 3.0 standard. The PCI released the new standard version 3.2 this year which came with new requirements for both the ASV scanning portion of compliance and the SAQ (Self-Assessment Questionnaire) forms. The new scans have been updated to adhere to the new PCI DSS 3.2 standard. As part of the new ASV process, thousands of new signatures needed to be added to the portal to address/meet the DSS Council’s requirements. The PCI DSS Council is ever evolving its ASV and SAQ process to secure the user’ credit card information and to make sure it addresses ever-evolving advanced threats. Some of the new vulnerabilities you have discovered may be part of these new requirements. Other issues found might be related to the normal signature bi-weekly updates. Detecting and mitigating vulnerabilities is becoming ever more complex as new threats are always emerging. Please keep in mind that the ASV testing process changes weekly as new signatures/tests are added to the portal.




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