During the past 90+ years the BBB has committed itself to providing dispute resolution, business reliability reports and a general awareness of legitimate and illegitimate business for the buying public. Their goal is to help customers build trust in business, while helping businesses to grow and continue relationships with their patrons.
Although it can be used in conjunction with the BBB, Trust Guard's Business Seal is specifically catered to small and medium sized online businesses who want to increase consumer trust in their business and their bottom line in the process. As an alternative to the Better Business Bureau seal (BBB Online), Internet merchants can save more than $3600 a year when they opt for Trust Guard's Business Seal.
In order to qualify for the Trust Guard Business Seal, an organization must assure that their privacy policies are up to standards provided by Trust Guard, both their business and a managing member's address must be verified, as well as their customer service phone number and support e-mail address.
Many online customers are still wary about the online transaction process, and they are especially concerned with whether or not a particular site can be trusted with their sensitive information. First and foremost, consumers want to know that a company is who they say they are. Both Trust Guard and the Better Business Bureau verify business identity. Their goal is to ensure that businesses are correctly and honestly portraying themselves to the public. Although they both strive toward the ultimate goal of business verification, the BBB generally focuses more on conflict resolution while Trust Guard's concentration gravitates more toward customer protection.
A Trust Guard seal gives customers a visual affirmation that business transactions will be private, safe and protected. Increasing customer trust in your website will result in better site conversion rates and higher sales. Hand in hand, Trust Guard and the Better Business Bureau can help to provide your customers with the information they need to feel confident about dealing with your business and website.
Check out our fun YouTube video about the Better Business Bureau, then let us know what you think or just leave a comment.